Update My Challenge Question

Update My Challenge Question

Enhanced Security is an optional feature that is available when you set up or update your Challenge Question. If enabled, it will provide additional security on your eConnect account by requiring that you answer your Challenge Question before accessing the following screens:

• My Disbursements

• Update My Email Address

If you want the enhanced security feature enabled, you can also enable or disable this option in Update My Challenge Question in eConnect. You will receive notification when you make a change.

Follow these steps to update your challenge question:

Step 1:

In the address bar of a web browser (e.g., Google Chrome, Microsoft Edge or Mozilla Firefox), enter econnect.dcccd.edu.

 

Step 2:

On eConnect, choose Current Credit Student Menu.

 

Step 3:

Under My eConnect Account section, choose Update My Challenge Question.

 

Step 4:

On the Log In page, enter your Student ID and Password. Then click Submit.

 

Step 5:

Enter the answer to your current Challenge Question and click Submit.

 

Step 6:

Follow these steps on the My Challenge Question page:

1. Select a Question.
 
2. Enter the Answer to the question.

   Be sure the answer is something only you would know and that could not be easily guessed by someone else. It should not be the same as your eConnect Password, and it is case sensitive.

3. Re-Enter the Answer.
4. (Optional) Click on the check box to enable or disable enhanced security for your account.
5. Click the Submit button.

 

DO NOT FORGET THE ANSWER TO YOUR CHALLENGE QUESTION. If you do:

• you will be locked out of your account for 45 minutes after 6 failed attempts to log in.

• you will be required to submit a written request and provide personal identification to your campus Admissions/Registrar's office in order to reset it manually.

  If you continue to have issues, read how to manually reset your challenge question.