After the application is submitted — either through virtual assistance, self-led or in-person assistance — Health and Human Services (HHSC) will reach out to you with any questions and request for additional documents. HHSC’s caller ID is usually (736) 867-7700.
Note: You may be required to have a phone interview.
HHSC is required to process applications within 30-45 days, however there is a long backlog of applications for SNAP and Medicaid, and the wait times are exceeding this period.