For more information, visit the Dallas College Computer Information Technology webpage and your academic advisor at your campus.
This is an example course sequence for students interested in pursuing the Help Desk/User Support Technician Certificate. It does not represent a contract, nor does it guarantee course availability. Following this pathway will help you earn a Help Desk/User Support Technician Certificate. Courses from this certificate may apply to the related A.A.S. degree. Students must earn at least 25% of the credit hours required for graduation through instruction by Dallas College. See catalog for official certificate requirements.
This certificate option is designed to provide in-depth training in suite package software, operating systems, hardware, networking, and Internet/web page development. The graduate will be qualified for a variety of entry-level positions in a PC-oriented environment. Courses that complete the Help Desk/User Support Technician (HC) Certificate are noted below. Also noted below are Skills Awards (SA). The Personal Computer Technology and A+ Certification (A+) is offered ONLY at Brookhaven College and the IT Support Specialist I Occupation Skills Award (SI) is offered only at El Centro College. El Centro offers an additional skills award, the IT Support Specialist II Occupation Skills Award. Speak with your advisor for more information on course requirements.
Students pursuing this certificate are waived from the Texas Success Initiative (TSI) standards, but must meet course prerequisites, as long as the student completes the TSI waiver form prior to enrollment.
Catalog Year 2021-2022 You may use this pathway if you entered Dallas College on or before this date.
Degree Type Level I Certificate
GPA Requirement Student must earn a GPA of 2.0 or higher
TSI May be Exempt
SEMESTER-BY-SEMESTER MAP FOR FULL-TIME STUDENTS
All plans can be modified to fit the needs of part-time students. This is not an official degree plan. See catalog for official certificate requirements.
CERTIFICATE MINIMUM: 24 SEMESTER CREDIT HOURS
SEMESTER 1
ITSW 1401 – Introduction to Word Processing (Course also applies to SI)
ITSC 1405 – Introduction to PC Operating Systems (Course also applies to A+)
ITSC 1425 – Personal Computer Hardware (Course also applies to A+)
SEMESTER 1 ACTION ITEMS
- Meet with your advisor to confirm academic and career goals before the end of the semester.
- Meet with a career advisor or coach to research your career options and opportunities for job shadowing.
- Meet with an advisor to apply for the Personal Computer Technology and A+ Certification (offered ONLY at Brookhaven).
Total Hours: 12
SEMESTER 2
ITSW 1404 – Introduction to Spreadsheets (Course also applies to SI)
ITSW 1407 – Introduction to Database (Course also applies to SI)
ITSC 2439 – Personal Computer Help Desk Support
SEMESTER 2 ACTION ITEMS
- Meet with a career advisor or coach for assistance in preparing for job search.
- Meet with an advisor to apply for the Help Desk/User Support Technician Certificate Completion and the IT Support Specialist I Occupational Skills Award (OSA offered only at El Centro).
Total Hours: 12
PATHWAY TOTAL: 24 SEMESTER CREDIT HOURS